Support | Nexus EA - Asso Technologies

System Requirements

Ensure your setup meets these requirements for optimal EA performance:

Platform

MetaTrader 4 (Build 1380+)
Windows 7/10/11 or VPS
Stable internet connection

Broker

XAUUSD (Gold) trading enabled
ECN/STP broker recommended
Spread: max 30 pips average
Leverage: 1:100 minimum

Account

Minimum: $5,000 balance
Recommended: $10,000+
Works with FTMO challenges

VPS (Recommended)

2GB RAM minimum
Low latency to broker
24/7 uptime
Examples: ForexVPS, BeeksFX

AI Requirements (Optional but Recommended)

DeepSeek API Key - Create your own at platform.deepseek.com
Estimated cost: ~£18/month (~$22 USD)
WebRequest permission for api.deepseek.com in MT4 settings

Frequently Asked Questions

Do you store my DeepSeek API key?

No. Your API key is stored locally in your MT4 EA settings only. We never see, store, or have access to your DeepSeek credentials. All AI requests go directly from your MT4 to DeepSeek.

Can I use the EA without AI?

Yes. Set EnableAI = false in the EA settings. The system will use technical analysis only. However, AI significantly improves trading decisions and is highly recommended.

Why do I need my own DeepSeek API key?

Each trader uses AI differently based on their trading frequency. By using your own key, you pay only for what you use, and your trading data remains private.

Can I use the EA on multiple accounts?

Each license is bound to one MT4 account number. If you need multiple accounts, please contact us for multi-account licensing options.

What happens if my internet disconnects?

The EA has protective stop-losses on all orders. If connection is lost, your positions are protected. We recommend using a VPS for 24/7 reliability.

Is the EA compatible with prop firms other than FTMO?

Yes. The EA works with any prop firm that uses MT4 and offers XAUUSD trading. Risk settings are configurable to match any firm's rules.

How often is the EA updated?

We continuously improve the EA. All updates are included in your subscription at no extra cost. You'll be notified when new versions are available.

What support do you offer?

Email support at support@assotechnologies.com. We typically respond within 24-48 hours on business days.

Refund Policy

Subscription Cancellation: You can cancel your subscription at any time from your payment dashboard. Your access continues until the end of the current billing period.

Refund Eligibility

Due to the digital nature of our product and immediate download access, refunds are evaluated on a case-by-case basis. We may offer refunds in the following situations:

Technical issues that prevent the EA from functioning and cannot be resolved by our support team
Duplicate charges or billing errors
Request within 7 days of purchase with minimal usage

Non-Refundable Situations

Trading losses or unsatisfactory trading results (trading involves risk)
Failure to read requirements before purchase
Change of mind after significant usage
Issues caused by broker, VPS, or internet problems
Premium Parameters purchases (one-time digital downloads)

How to Request a Refund

Email support@assotechnologies.com with:

Your purchase email address
License key
Reason for refund request
Any relevant screenshots or error messages

We aim to respond to refund requests within 3 business days.